E-Bike Troubleshooting

Start by asking a question about your bike or choosing a common problem below. The guide will suggest safe first checks and help you summarize what happened. Then fill out the bike and contact form at the end so our service team can continue helping you and prepare for service or a warranty request.

What happens next: Review the summary, send us your bike details, and we will email recommended next steps after we review your submission. You can use that information to schedule service or bring the bike to E-Bike Hub, 50 S Virginia St, Reno, NV 89501. Bring your battery, charger, and proof of purchase if a warranty may apply.

Safety first: If the battery is hot, swollen, leaking, smoking, or smells unusual, stop charging and using it. If brakes or a wheel are unsafe, do not ride to the shop. Call us at (775) 432-7986. Do not open the battery or electrical housings.

Choose with confidence

Find the bike that fits your ride.

Tell us how you want to ride or compare models side by side. We’ll make the differences clear and help you choose what to test ride next.

What kind of riding do you want to do?

Four quick choices. No technical knowledge needed.

1. Where will you actually ride most of the time?
2. What do you want the bike to handle occasionally?
Good to know: Occasional gravel roads and maintained dirt paths usually do not require heavy 4-inch fat tires. A lighter bike with wider all-road tires is often easier and more enjoyable for everyday pavement riding.
3. What matters most?
4. My comfortable bike budget is…
Recommendations are a starting point. Fit, comfort, local laws, and a test ride still matter.

Compare up to three bikes

Filter by the way you ride, then select the models you want to see side by side.

Available through E-Bike HubComparison only